Support

How do I pair with my partner?

Tap Invite in Settings → Together. Your partner can open the link you send, scan the QR code, or type the 6-digit code into Ours (a code works for 15 minutes). You both need to be signed in to iCloud on your iPhones.

New phone or reinstalled the app: will my pair come back?

Yes. Sign in with the same Apple ID, keep iCloud on and open Ours: it finds your counter and your pair in iCloud by itself, with no new invitation. If you already started a new counter, Ours asks which one to keep; choose the one from iCloud.

How do I restore Ours Plus?

Tap Restore purchase in Settings or on the Ours Plus screen, using the Apple ID you bought it with. While you are paired, your partner gets Plus too. Family Sharing isn't available for Ours Plus.

My widget isn't updating or a note didn't show up

iOS decides when widgets refresh, so a widget can lag a little behind. Opening Ours refreshes all its widgets right away.

New notes reach the widget through notifications, so keep notifications on for Ours in iPhone Settings and “Notes from…” on in Settings → Together.

What's free and what's in Ours Plus?

• Free: the counter, the Classic widget and milestone card, Lock Screen and StandBy widgets, text notes, the Notes widget, and your first 3 drawings or photos sent to your partner.
• Ours Plus: more widget and card styles, accent colours, app icons, unlimited drawings and photos, fun milestones and the photo collage.

Ours Plus is a one-time purchase, not a subscription, and one purchase covers both of you.

How do I leave a pair or delete my data?

Stop sharing or leave in Settings → Together, and delete your couple in Settings → Data. The Export and delete section of the privacy policy explains what each step removes, including what's left in iCloud.